We'd love to hear from you!
Before submitting your inquiry, let's make sure we can help you, or, provide a quicker response on mautto.com (skip to contact form)
Louis Vuitton bag owners:
- For Damier Ebene style replacement straps, see our ½" wide Petite Mahogany Straps or ¾" wide Mahogany Straps
- For Damier Azur style replacement straps, see our "Camel" leather color on our Colors page (custom order only)
- For Vachetta leather straps, we do NOT offer this due to Patina color shifts/changes as the bag ages; however, you may be able to match your current Vachetta color to one of our Leathers (see "Camel", "Saddle Tan" and "Dark Almond")
Michael Kors bag owners:
- We DO NOT create replacement straps for the Jet Set Travel and Bedford line of totes (or similar lines using straps that fit through a buckle attachment)
All Other bag owners:
- Start by identifying the color of strap you need; refer to our Leather Colors, Webbing & Chain Styles page
- If a strap is available in your color, you'll see links to view all available straps
- If a strap is available in your color for Custom Order only, please complete the form below with as much detail as possible (color, length, width, hardware finish and style)
Please note: Our Customer Service team is currently experiencing a high volume of inquiries.
If you need assistance with order status, shipping, color selection or strap size/length, we kindly ask that you refer to the links below before contacting us:
- Order Status & Shipping Questions
- Leather Colors and Best Match Guide
- Purchase Leather Samples
- Strap Usage & Fitment Guide
- Frequently Asked Questions
Please provide as much information as possible with your inquiry so we can better serve you. Include your bag manufacturer and style, color, current strap dimensions, and a link to an official web page, if possible.
Or, if you prefer, you can call us directly at (831) 234-3467, or via snail mail at P.O. Box 218, Aptos, CA 95001.